FAQ
When will I receive my tracking number?
You will receive an Order Confirmation email immediately after your purchase. Once your order has been processed, packaged, and shipped, you’ll automatically receive a Shipping Confirmation email with your tracking number so you can follow your package every step of the way.
How many bundles do I need for a full install?
• 14”–18”: 2–3 bundles
• 20”–24”: 3 bundles
• 26” and up: 4 bundles or more
(If you want a fuller look or plan to add layers, we recommend an extra bundle.)
What type of hair care products should I use?
Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products.
Conditioning the hair is very important to keep it soft and manageable, let the condition sit on the hair more than 30mins then rinse it. Let it air dry instead of blow dry.
(The "Aussie" brand is a good option)
What's the best temperature for flat iron or curled iron?
We recommend 160~180 celsius degree or 320 ~ 360 fahrenheit degree! Even human hair can be burned if the temperature is too high without proper time control. Heat protection products will be recommended during high temperature iron.
Can hair texture go back to original pattern after flat iron?
For long term use, we DO NOT RECOMMEND customers to flat iron the curly and wavy texture too frequently. Our hair is high temperature steam processed, not marcel water processed High temperature iron will damage the pattern little by little. Especially DEEP WAVE & TIGHT CURLY. Please take precautions and be mindful of how often you use heat on your bundles with curly/wavy texture.